Voicemail
1. What is voicemail?
In its simplest form it is an answering machine. Basically, the voicemail system store incoming voice messages in personalized mailboxes of a user’s phone number. People may try to call while your phone is off, out of coverage, busy or unanswered. With voicemail you can still receive these calls in your Voicemail box and retrieve them later. bmobile voicemail service and all applicable short codes can be use by both prepaid and postpaid subscribers.
2. How long can a message be stored for?
Messages can be stored for a maximum of 7 days after they are read or 21 days if they are unread, after which they will be automatically deleted.
3. How many voice messages can be stored?
You store a maximum of 7 minutes worth of voice messages.
4. How long does it take to leave a voice message?
Callers are given a maximum of 90 seconds to deposit a voicemail message.
5. How do I set up my voicemail
- Dial 1260, press SEND and follow the voice prompts to create your greeting and/or change your pin code. The default pin code is 1234.
- Enter the Voicemail diversion number (1261) in your phone as per the user manual guide provided with your mobile phone.
- Select the types of voicemail diversion as per the user guide provided with your mobile phone.
Examples:
Divert all voice calls
Divert to voicemail when busy
Divert to voicemail when not answered,
etc
Once set, you will be advised via a text message every time a voicemail is left in your inbox.
Important features of voicemail and how they function.
There are 3 main features of Voicemail and each has a set short code. These short codes can be used by both prepaid and postpaid customers.
| Feature | Short Code | Function Description |
|---|---|---|
| Retrieval | 1260 | Retrieving a message from ones phone |
| Deposit/Forwarding | 1261 | Calling and leaving a message on their phone |
| Retrieval from another phone | 1262 | Retrieving messages from another persons phone |
6. How do I retrieve a message?
- Dial 1260 and press SEND
- You will hear a voice prompt "You have a new voice message"
- You can then access your message(s)
*This service can be used by both prepaid and postpaid customers.
7. Can I retrieve my messages using someone elses phone?
- Yes you can. For example, if you want to check your messages using someone else’s phone;
- Dial 1262 and press SEND
- Enter the mailbox phone number (your number) and press *
- Confirm phone number (your number)
- Enter pin code (your pin code)
- You can then access your message(s)
*This service can be used by both prepaid and postpaid customers.
8. What charges are incurred for the voicemail service?
- Voicemail charges apply for retrieval of messages, modifying a greeting or changing password. You will be advised via a text message when a voicemail has been left in your inbox
- Voicemail also charges for depositing/forwarding of messages.
- Normal rates apply for peak and off-peak times.
- All charges are GST inclusive.
| Short Code | Description | Charges | |
|---|---|---|---|
| Peak (6.00am – 7.00pm) | Off-Peak (7.00pm -6.00am) Charges | ||
| 1260 | Retrieval | 0t per minute | 0t per minute |
| 1261 | Deposit/Forwarding | ||
| 1262 | Retrieval from another phone |
9. How can I get further assistance on setting up my voicemail if not activated after the 1st attempt?
Simply call the bmobile customer care team on 1555 for further assistance.
