Privacy Policy

Please read this policy carefully as it gives you important information about how Telikom PNG Limited (“TPNG”) handles your personal information.

This privacy policy sets out how we use and protect any information that you provide us.

TPNG is devoted to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when accessing your account information, you can be assured that such information will only be used in accordance with this privacy statement.

TPNG has a firm policy of protecting the confidentiality and security of information that we collect from our Customers, Contractors and Staff. We do not share your non‐public personal information with unaffiliated third parties. Information is only shared with your consent except for the specific purposes below, in accordance with all applicable laws of Papua New Guinea.

Do note that TPNG reserves the right to change this policy at any time.


We limit the collection and use of non‐public personal information to the minimum we believe is necessary to deliver our services to you. For customers, this means our services include providing you with information about your services, usage and bills. For contractors and staff, services include tasks that need to be actioned for service management.


Where required, we only obtain non‐public personal information directly from you such as:

  • First name, last name and job title
  • Contact information including home address, email address, business address, home telephone numbers and business telephone numbers
  • National Identity Number
  • Passport Number
  • Employee Identification Number
  • Accounts with us and transactions and interactions by us, with us or through us


We do not disclose any non‐public personal information about our Customer or former Customers to anyone, except when we believe it necessary to deliver services required by Customers, or where disclosure is required by law.

Except in those specific situations, without your consent, we will not make any disclosures of non‐public personal information to other companies.


We require this information to understand your needs and provide you with better services for the following reasons:

  • Internal record keeping;
  • We send emails about bill statements or service incident updates as needed;
  • From time to time, we may also use your information to contact you for general account information about our services and its use. We may contact you by email, phone, fax or mail;
  • We may use the information to customize our website and apps to provide better service to you;


We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure to your information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.